| We are not just another heating
company. At Alpine Climate Control we want you to enjoy doing business
with us. We want you to be a client for the long term and it all
starts with our staff.
Our Professional Staff is Excellent
They are trained in technical and
customer service skills. Most of our field staff hold NATE (North
American Technical Excellence) certificates. NATE is national standardized
testing that measures technical understanding of heating and air conditioning
systems. Our Comfort Consultants are trained in system selection
and design, so you get systems that work well.
 Alpine
Partners with Only the Best Manufactures
We look for partners that offer
innovative, high quality products and stand behind them with training,
customer service and solid warranties. Lennox heating, air conditioning
and indoor air quality products and Vermont Castings gas fireplaces are
our two most significant partners.
We Stand Behind Our Work After
the Sale
Nearly half of our company is devoted
to repair and maintenance. Service is not something we have to do
or only do for products that we sell. We have always excelled in
the repair and maintenance area. All our work from the largest projects
to the simplest repairs are covered by at least a 1-year parts and labor
warranty, many systems carry longer warranties.
We Offer a Unique Selling Proposition,
Here Are a Few Examples:
-
Upfront Pricing – Exact quotes are provided
before any work begins. You don't have to worry if the “meter is
running” and this applies to both new systems and repair jobs.
-
Expanded Product Offering – This provides
you with more choices without bias. We provide forced air heating
and air conditioning, heat pumps, custom duct systems, Infloor hot water
heating, snow melt, boilers, evaporative coolers, mini-split air conditioners,
shop heaters, humidifiers, air cleaners, air purifiers, fresh air ventilators,
radon testing and mitigation, venting of fans, gas stoves, fireplaces and
inserts.
-
Property Protection Guarantee – Protective
shoe covers and floor covers will be used during our work. All property
such as lawns, shrubbery, carpeting, floors, walls, ceilings, furniture
and door frames are protected. Damaged property will be repaired
or replaced.
-
100% Satisfaction Guarantee – We guarantee
that you will be satisfied with the work we have performed according to
our proposal. If you are not satisfied with the work, you will not
be obligated to pay the balance due or sign off on the financing until
the situation is resolved to your satisfaction.
The Bottom Line is How Our Clients
Feel
In our 2004 customer satisfaction
survey conducted by a third party, 200 of our customers, for whom we had
recently done work, were asked to rate us on a scale of 1 to 7 in the areas
of workmanship, customer relations, promptness & dependability and
price to value. (1 poor, 4 average, 7 excellent)
Alpine received a 6.6 rating
out of 7.0!
In fact, out of 172 leading service
companies from across the nation doing the same survey, Alpine received
the 12th highest rating! I am very proud of our staff for that accomplishment.
If you are one of our many longtime
clients, thanks again for your business. If you are considering our
service for the first time, give us a try. We will do our best to
make it an enjoyable experience.
Bob Gates
Owner
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